Terms, Conditions, Indemnity & Release
- Agreement By agreeing to this document I understand that Taylor Made MTB are not responsible for any injuries or damages incurred during the provision of this mountain biking trip/service. As the individual responsible for making this booking on behalf of multiple people, I accept responsibility/have permission to accept these terms and conditions on behalf of all persons I am booking for.
- I understand that I am responsible for my own action and equipment at all times.
- I understand that I cannot hold Taylor Made MTB liable for any injury or damage to equipment under any circumstances.
- Each rider is solely responsible for their own safety and for any injuries that may occur on the trails or when not in Taylor Made MTB shuttle vehicles.
- Each rider is responsible to self-assess trails to match their skill level and to wear any compulsory protective clothing/items required by the landholders or lands governing body.
- I accept that Taylor Made MTB is not responsible for any damages that may occur to my bike during transportation on the shuttles.
Cancellations by you: In the event that you wish to cancel your shuttle booking, or any purchase the following terms apply:
7 days or more notice: - If you wish to cancel more than 7 days out from your booked date Taylor Made MTB will provide a refund less a $10.00 administration fee. This fee applies per order. If you have multiple separate orders the administration fee is applicable per order.
3 to 7 days notice: - If you wish to cancel 3 to 7 days out from your booked date Taylor Made MTB will provide a 50% refund of your cancelled booking.
Less than 3 days notice: - If you wish to cancel less than 3 days out from your booking no refund is provided.
Moving the date of your shuttle: This is not possible within 7 days of the booking. Outside of 7 days of the booking is at the discretion of Taylor Made MTB staff and availability.
Transfer of your booking: You can transfer your booking to another person prior to the day of your booking. This includes on selling of your booking. Simply advise us who the replacement person is.
Credits: Credits for bookings are available outside of 7 days prior to the booked date. Within 7 day of the booking a credit is not available.
Poor weather: If we are running our service and you choose not to use your booking due to not liking the weather there is no refund. See below for cancellations by Taylor Made MTB due to weather.
Cancellations by Taylor Made MTB, Severe Weather or dangerous road conditions: In the event of a severe weather event, Taylor Made MTB has the right to cancel or call off shuttles at any stage.
Prior to 12pm on that day: In the event of a cancelation by Taylor Made MTB of a full day prior to 12 midday on that day riders will receive either credits or refunds for the full amount of their booking. Taylor Made MTB will use best endeavors and advice from local authorities to make this decision as early as possible, preferably prior to the day itself. However all parties agree that unforeseen weather events can occur which may impact our operations. If this occurs prior to 12 midday on the day you will be offered the choice of continuing with your booking or not continuing and receiving a full refund or credit. After 12pm on that day In the event of a cancelation after 12pm on the day of your booking there will be no refund or credit.
Events affecting shuttle service on the day: In the event that Taylor Made MTB’s shuttle service is delayed on the day for a period of time of up to 2 hours (excluding other clauses in this agreement), and shuttles are able to safely resume then Taylor Made MTB will do its best to resume its services as quickly and as safely as possible and extend its service on that day by up to 2 hours to cover the disruption to our service for an equivalent time to the disruption. These events include but are not restricted to: fallen trees; other vehicles on the shuttle road; road works; unforeseen non- Taylor Made MTB road based events eg cycle race; car rally; etc; accidents; flat tyres; vehicle breakdown; protest; emergency vehicle access. In the event that shuttles can not reasonably resume within 2 hours Taylor Made MTB will provide an equivalent credit for use at any time in the next 12 months. Where external events affect the delivery of our service via a disruption or delay to which we are pre-advised then these details will be advertised on our website as soon as they are known. If this happens and you are already holding a booking we will contact you direct, advise of the situation and if you wish to alter your booking Taylor Made MTB will provide a choice of full refund or credit.
Natural disaster, pandemic:
If a situation arises that affects the ability to safely deliver a trip eg. natural disaster including fire, flood; 'infectious disease', 'epidemic', 'pandemic' or similar; government action; state or national emergency; an event outside the reasonable control of Taylor Made MTB or similar event that potentially affects our ability to safely deliver a session or other unforeseeable circumstances that prevent Taylor Made MTB from fulfilling it’s booking with you we reserve the right to cancel this booking and provide you a full credit to use on any Taylor Made MTB session in the 12 months after this scheduled session.
Cancellation due to Government restriction: If you have made a booking whilst being in a State Government restricted area anticipating restrictions easing, and said restrictions are not eased in time for your booking; a refund will not be available. You will receive a Taylor Made MTB credit for 12 month to the value of your spend less a $10 admin fee per booking. If the Government has enforced new restrictions since your booking which means you cannot attend the day due to lockdowns/Government rules then you will receive a 12 month credit to the value of your ticket amount.
Other terms & conditions: All riders are subject to the respective Bike Park terms and conditions. Please visit the bike park’s website for relevant information.
Other Cancellations / conditions: Taylor Made MTB’s standard ride terms and conditions apply. - All products must be pre-booked online. Please do not “just show up” for shuttles, as there may not be availability.
General If you agree to this form, you waive your rights to sue the seller for losses relating to death, personal injury or any damage caused to equipment. Agreeing to this form does not affect any rights that you may have under any Acts or laws. You should be aware that agreeing to this form may have an effect on any insurance policy that covers you for death or personal injury. If you have any concerns about the effect of signing this form you should discuss this with your insurer or legal adviser. Declaration and signature of person about to use these services:
• I understand that the recreational services about to be sold as set out in this form may cause my death or my personal injury.
• By agreeing to this form I understand I waive my rights to sue the seller for losses relating to my death, personal injury or any damage to equipment such as bike and helmet.
• I give approval for my email address to be added to the Taylor Made MTB database which will subscribe me to receive newsletters.
• I give approval for any photos taken of me to be used by Taylor Made MTB for media purposes.
• I understand that by agreeing to this document, I agree to all statements made within it.
• I understand that if the seller has not complied with any law about the proper completion of this form and how my approval is obtained (for example, if the seller has made a false or misleading statement in relation to the steps taken by the seller to avoid the danger of death or personal injury), or has acted recklessly, the seller cannot enforce this waiver.